MS
Marena S

1 reviews | Active since Feb 2013

03 Sept 2015, 11:06

Escalated Billing issue various times not resolved

When i received my Telkom invoice i was billed for services from 26 may when they arrived until 8 july. services were only active as of 8 july. i short paid invoice by R364.18 and requested credit more than once.<br> Also escalated via email and now when i call call centre from a mobile since i dont have 'free telkom' from work i get told they are down i must call back.<br> call centre can call me back.<br> <br> i then paid account in full yesterday and today get told my payment is outstanding my service will be disconnected.<br> <br> Also need to give notice on services for 31 october since i am relocating to germany. Line in question is ***. services to end 31 october is home uncapped TIN***, DSL Faster and Home uncapped adv.<br> <br> i expect someone to call me to resolve all of the above as i have spent enough time and money chasing after Telkom.

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Replies (1)
Telkom
Telkom's reply03 Sept 2015, 11:21
Official
Hello Marena,

Thank you for taking our call.

Be assured one of our Consultants will be intouch to assist you with your Account and Cancellation query.

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We do apologise for any inconvenience caused.

Regards,
Didi
Telkom Social Media Team
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