Escalate this! LOL
<p><strong></strong></p> <p>This is Telkom’s claim to fame… “We will escalate it”, but nothing happens!</p> <p>I’ve received a message last month for R2400, but my bill is R1050. So, I went to a useless shop to find out that they don’t know why my account is R2400 and they will escalate it (what a joke). I then reversed the debit order and EFT the R1050. Then they cut my lines for not paying! Now I had another debit for R2400… guess what!? I reversed it again and payed R1050!</p> <p>You guys use to be fantastic! Now you are a joke, everywhere on social media people laugh at your “service”!</p> <p>I am so glad that another line is coming to an end! I’m going to finish all my accounts and move to a service provider… Vodacom!</p>
Hello marius-van-den-berg
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Noleen
Telkom Social Media Team.
Best regards,
Hello marius-van-den-berg
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Your reference number : AI***
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Regards
Noleen
Telkom Social Media Team.
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Good day
Please be advised that we have escalated your query to our Billing department for further assistance, case number is ***9 and feedback will be communicated.
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Ithabeleng
Telkom Social media
Best regards,
Good day
Please be advised that we have escalated your query to our Billing department for further assistance, case number is ***9 and feedback will be communicated.
Kind regards
Ithabeleng
Telkom Social media
Best regards,
You see what I mean!? It's been a week and all you did was escalate the problem! I haven't heard anything again! And while you guys are doing nothing my family has to sit with no communication and no telkom Internet! You guys are really pathetic! Please reply to where I am supposed to forward a formal complaint against you. You hold something against me for the mistakes you did 6 months ago! And please don't reply with another escalating message!
You see what I mean!? It's been a week and all you did was escalate the problem! I haven't heard anything again! And while you guys are doing nothing my family has to sit with no communication and no telkom Internet! You guys are really pathetic! Please reply to where I am supposed to forward a formal complaint against you. You hold something against me for the mistakes you did 6 months ago! And please don't reply with another escalating message!