Errors by Telkom costing me financially, emotionally and in many other ways

The time, money and sheer amount of inconvenience caused by Telkom is unbelievable. I’m very disheartened by the injustice that I have experienced because of various Telkom call centre agents which has affected me financially and also interrupted my work because my internet service has been disconnected due to errors by Telkom employees. The backstory is that I asked for my gated community fibre line to be cancelled on 04 March 2024 at 15h00 because I moved to a stand-alone property. I then opened a new fibre line account for my new stand-alone place of residence. However, it appears that that customer service agent didn’t cancel the gated community fibre line account and I only found out about this on 18 October 2024 when I called to make inquiries about the obscene amounts Telkom had been charging me. I then asked them to cancel the gated community fibre account which was supposed to have been cancelled on 04 March 2024 and I also lodged a dispute to be reimbursed for the extra money that Telkom wasn’t supposed to have been getting. One of the people who assisted me on 18 October 2024 is Warren David. To my dismay, my fibre line at my new stand-alone residence was cancelled last week. I called last week Friday, on 25 October 2024, one of the people that assisted me is Nobuhle. I expressed my the urgency of my fibre line being reconnected, especially given that my situation was as a result of the wrong doing by telkom employees. My internet has still not been connected despite my pleas with your customer agents last week and this week. I’ve spent over R500 because of Telkom’s wrong doing and you customer service agents have not helped. I spoke to Zamajobe and Nomaswazi earlier today (2 other agents hung up on me). My request is that my connection be restored today latest by tomorrow morning 09h00 am. If not, please cancel the order and I’ll find another more competent and responsive service provider. I would also like to inform you that I’ll be cancelling all my other telkom services should this not be resolved.