Error on account not being corrected

A couple months ago i got an sms from Telkom that my contract was about to expire. I did my upgrade online and completed the form that i keep my number, however when the phone was delivered i got a new number. I queried this as i had specifically asked to not have two contracts, nevertheless i got told that my old contract was about to expire and once this happened i would just have to go into the store and do a sim swap. <br> <br> So for the outstanding months i had to pay for two contracts and then i duly went into the store and did the sim swap. Now a couple months later i am being charged for a termination fee of R5000. <br> <br> Despite my numerous attempt to get an answer to my query I was still not assisted. I was the debited +-R5000 termination fee that was incorrectly charged to my account, I had debit orders that couldn't come off and additional bank fees for not honoring debit orders. I then got my bank to reverse the debit order, I got contacted by escalations in Telkom and they assured me the case would be resolved. Now a couple weeks later again I have been deducted fees as Telkom tried to again debit my account without authorization. This morning I was debited R3000.