Error made by Telkom staff member resulting in the suspension of business mobile account

<p>We lodged an application for business mobile contracts where we specifically indicated that we wish to make payment via debit order. A staff member of Telkom by the name of Waseema captured our application and opted for the EFT payment method instead of the debit order which was indicated on the application. Our account fell into arrears as a result of her error and now all the company cell phone contracts have been suspended. We made a manual payment today but were told that the suspension will only be removed when payment has reflected regardless of the fact that proof of payment was send to the email address indicated by telkom of ********** <p> </p> <p>This is very unfair, why should we suffer because of a silly error by a Telkom employee. I have been on the phone the whole day because of this and I am not receiving any assistance whatsoever, only excuses.</p>