Erroneously Blacklisted my Phone, Despite Me Being an MTN User

I purhased a brand new iPhone in December of 2024, which was bricked 4 months later with 0 access to mobile networks. It turns out, despite the fact that I am not, nor have I ever been, a Telkom customer, Telkom blacklisted my device.

I am an MTN user, but they are not able to unblacklist my device since Telkom have executed the blacklist. I am unable to reach anyone from Telkom who would be able to help, the line is almost always unavailable, and the one time an agent did pick up the phone, Telkom's system was down so they could not do anything about it anyway.

Genuinely shocked Telkom are still operational as a business, I actively chose not to use them as a network provider and yet somehow they've still managed to brick my phone.