Erica Potgieter Credit Delisting never done!!!!

Erica Potgieter Credit Delisting worst service Good day

I have tried for the past 14 days contacting Telkom directly about an account and every agent has given me a completely different story on the account in question.

My account was paid up and closed, I received a email from Telkom's Credit Delisting department on the 28-06-2022 with a paid up letter(Attached) and a sms stating that my case number has been resolved. The Credit Bureaus will be updated within 7 working days as the email stated from Erica Potgieter OPS manager from Telkom credit department, Nothing has been updated and we are trying to purchase a house and this is significantly impacting this process.

This was the email from Erica Potgieter

Account **********21 CASE **********4 Inbox

Credit Management Delisting <***********> Attachments Jun 28, 2022, 3:29 PM

to me

Good Day,

Please note that we have requested the Credit Bureaus to remove the arrear payment and written off status/default status from consumers profile and update to not outstanding and closed.

The Credit Bureau update will take at least 7 working days excluding weekends and Holidays.

Customers can draw a free Credit Bureau report after 7 working days excluding weekends and public holidays.

The Credit Bureaus contact details are as follows: Experian Bureau (consumers): www.experian.co.za or ********** TransUnion ITC (consumer and businesses): www.transunion.co.za, **********, or ********** Compuscan: www.compuscan.co.za or ********** XDS: www.xds.co.za or ********** Business Experian: *********** CPB Consumer Profile Bureau : *********** or ********** VeriCred Credit Bureau : www.vccb.co.za

Kind regards

Erica