ERIC - Mall of Africa - NB. THIS REVIEW IS ONLY FOR THE EMPLOYEE, NOT TELKOM AS A WHOLE

After a MANY attempts to get my Telkom Prepaid number ported to my Telkom contract, it was finally done yesterday at Telkom Mall of Africa. I have been to the Gateway, Cornubia and Westwood branches in Durban and NOBODY COULD ASSIST ME!!! They would just open a case and that would be it! I have queried the cases MANY times on my Telkom profile with NO RESPONSES received. I have called the call center MANY times and they would have NO FEEDBACK. I have been to Telkom Mall of Africa 2 weeks ago, and I was only provided a case number and NOTHING CAME OUT OF IT. I went back to the store yesterday to find out what is going on and I was assisted by Eric Masombuka. He was patient, understood what I required to be done and actioned on it without any excuses. He spent about 30 minutes assisting me and HE FINALLY RESOLVED THE ISSUE. WHY CANT YOUR OTHER EMPLOYEES BE THIS HELPFUL??? I HAVE BEEN GOING IN CIRCLES FOR SO LONG BECAUSE NOBODY IS INTERESTED!!! YET ERIC SPENT SOME TIME AND SORTED IT OUT FOR ME. I have 7 contracts with Telkom, I have cancelled 2 that were up for renewal, if I received customer service like I did from Eric, this WOULD NOT be the case. Well done Eric, thank you.