Eonginkosi Mngngadi must fall and learn.

Hi I trust all is well Today I called in to telkom at 081180 to make a payment arrangement and the customer service received was very unprofessional while I was speaking to the agent he rushes me and does not speak clear and direct as I'm already stressing with financial issues and I atleast have the decency to call in regarding my first payment I missed ever and have been forever with telkom just life quiet tough lately for me and explained to the consultant that this what to do and was speaking things to me that is irrelant but the ask him will I be debit for last month which is December and for this month which is January he said yes and I said what's point of making payment arrangment if guys will do both deductions ,my argument is why was the agent not at that moment clear and direct cause basically called in for nothing but then agent got rude and started speaking over me and then I stopped him I said you keep interrupting me that's why you don't understand what trying to explain to you in order to understand you have first listen ,learn then you will understand and then he got sarcastic like telling me you said must keep quiet and not speak I did not say then said listen to what I have to say not interrupt me all the time nowhere did say he can't speak...The agent by the name of Eonginkosi Mngngadi needs learn the goal of practicing empathy and sympathy and learn method of being professional listen to client during personal and stressful matter also be patient explain things carefully and not rush a client...im am very disappointed to receive such treat as loyal client for telkom for decades