Entire Small Business Surfers due to Telkom Incomp

As a business I have a business contract for all key players in operations and sales. I received a notification to pay my account and e-mail the proof thereof to this e-mail address.....which does not evens work. I paid the account on 10 November and on the 11 all my lines were cut. Completely unreachable with no connection to the outside world. I immediately contacted the customer care line who advised that the services are down because payment is still not reflecting. I stressed that as a business I'm loosing sales by the second and I cannot co-ordinate my operations. Not just for myself but my entire operational team lines are out of service.<br> <br> The agent advised there is nothing they can do about my situation and it takes 7 working days to restore my services.<br> I was and still am furious. I then called back requesting to speak to a manager as surely a huge company as Telkom must have provision to update their system sooner. At this point I was begging for someone to understand and do something concrete about this unacceptable situation.<br> Again holding for 15min, then to be put on hold for a further 9min so that the agent can now compose a e-mail to send to their credit department.