I purchased an entertainment bundle for my home through the call centre and specifically told the consultant it was for netflix. The consultant failed to inform me that I needed to have a showmax account for the service to work and thus it deducted the streaming from my regular internet bundle, meaning that my data ran out and i had to purchase more. The consultant said i had to purchase showmax, but what about the data that was used and the cost that I had to pay because of their incompetence? I feel that they should refund the data that was used because the consultant didn't do their job and now I have an entertainment bundle that I cannot use unless I spend even more money on a showmax account.
Hi kathleen-godfrey
Thank you for making contact with us
The response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media
Best regards,
Hi kathleen-godfrey
Thank you for making contact with us
The response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media
Best regards,
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