1 reviews | Active since Sept 2025
Entertainment Bolt-on Don't Work
<p>On 25 October I took out an LTE contract along with the entertainment bolt-on. I went on holiday and when I returned started using the data. The entertainment bolt-on only worked while I had normal data available. Once that was finished I couldn't access the bolt on data anymore. The other problem is that Netflix never used the bolt on data but the normal data hence my normal data would run out sooner. At the end of November I lost approximately 8GB of the bolt on data and now at the end of December I still have approximately 7.5GB bolt on data left that is going to go to waste again. I have queried this multiple times but everytime I get the same response that nothing is wrong. Obviously something is wrong!! When I wanted to migrate to a higher data package I was told to wait another month as my contract is less than 3 months old. So in the meantime I am paying for something I can't use and I keep on losing data. I would like to have this sorted out. The telkom number is ********** 669</p>
An agent has made contact with me on Tuesday 03/01/2017 and said once my normal data runs out I need to log another case as they won't be able to investigate if it works. But why does it only work when I have my normal data?? Then, when I queried the fact that Netflix uses my normal data and not the TI data, I was told that Netflix is only for ADSL... Not according to your booklet that clearly states streaming from Netflix, Showmax, iTunes, DStv boxoffice online and DStv catchup online. the ONLY difference stated is the data allocation between ADSL and LTE... If this matter is not sorted I will seriously consider making a formal complaint with the consumer council, ICASA and advertising standards authority.....
An agent has made contact with me on Tuesday 03/01/2017 and said once my normal data runs out I need to log another case as they won't be able to investigate if it works. But why does it only work when I have my normal data?? Then, when I queried the fact that Netflix uses my normal data and not the TI data, I was told that Netflix is only for ADSL... Not according to your booklet that clearly states streaming from Netflix, Showmax, iTunes, DStv boxoffice online and DStv catchup online. the ONLY difference stated is the data allocation between ADSL and LTE... If this matter is not sorted I will seriously consider making a formal complaint with the consumer council, ICASA and advertising standards authority.....