Enough is enough

<p>I went in to Telkom Hillcrest on 28 July to upgrade my cellphone contract. I did so and signed all of the paperwork. I then left with my new phone. On 1 August I realized that there was a problem as my account was not topped up with the correct data and minutes for the plan I had signed for. I returned to telkom the same day only to be told that I was on the right plan and that I must call the call center. Upon doing so I was told that I was infact on a different plan to the one I had signed for. The woman who processed my upgrade entered the wrong code onto the system. I have since been into Telkom 6 times to rectify the problem. They tell me that they logged a complaint on the 1 August when I went in the second time that day. They told me it would be 72 hours and I would receive an SMS saying that I had been changed to the correct plan. I have now received an invoice saying that at the end of August I will be billed for the incorrect plan-not the one I signed for. This plan is more than double what I requested! I have had enough now. I do not have the time to keep running back and forwards to Telkom when there don't seem to be any competent staff who can solve the problem. Please advise as to what can be done. The case number I received when I logged the complaint at the store was ********** 4.</p>