CF
Charl F
1 reviews | Active since Jun 2012
03 Oct 2018, 10:50
Enough is Enough
It is with great distress that I yet again have to come on Hello Peter to get some feedback from Telkom.
Your inability to deal with customers queries is costing me a great deal and is tarnishing my credit record. I would wish this matter to be resolved with Telkom.
My account nr: ********** 44
Your Tinyko Ndlovu (TU) ********** also failed to react on my emails sent to their office after I have asked for a bill to review the cost on the account. Just to realise that Telkom is sending my Account to an address in Sandton whilst I am staying in Parow in the Western Cape.
Further to this you keep in taking money out of my account with different reference numbers. This month you R1500 which did not belong to you. Yes I am in arrears ( I am reversing your debits), because you failed to explained why you are deducting money from my account which I did not agree to.
I want someone from your office to call me. You do have my Vodacom number on record. I do want a silly explaining from some random "Media Consultant" that is monitoring your media platform.
I will be taking this up with the Consumer Ombudsman. Poor BS that companies like yours and do as you please with peoples credit records.
Very Upset Customer
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
30 Oct 2018, 12:46Good Day
This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply30 Oct 2018, 12:46
Official
Good Day
This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
CF
Charl F's updateReviewer Update
02 Nov 2018, 15:22Hi Bronwyn
One cannot get hold your customer service centres any time of day or night. I am sorry. I do not know who appoints your staff, but they a bunch of lazy people or you have a culture of "f**k them" as no answers the phones.
Further to this it took you 27 days to response to my message.
You have deducted all your money as you well pleased, yet again without contacting me. I will soon be cancelling this contracting with you. I do not care if I have to pay the balance.
I would rather keep my sanity as to deal with people that do not care about their customers.
Just remember all the complaints you get, when you do not get the service you are paying for from your service providers.
Cheers
CF
Charl F's update02 Nov 2018, 15:22
Reviewer Update
Hi Bronwyn
One cannot get hold your customer service centres any time of day or night. I am sorry. I do not know who appoints your staff, but they a bunch of lazy people or you have a culture of "f**k them" as no answers the phones.
Further to this it took you 27 days to response to my message.
You have deducted all your money as you well pleased, yet again without contacting me. I will soon be cancelling this contracting with you. I do not care if I have to pay the balance.
I would rather keep my sanity as to deal with people that do not care about their customers.
Just remember all the complaints you get, when you do not get the service you are paying for from your service providers.
Cheers