TL
TAMMANY L
1 reviews | Active since Jul 2011
08 Nov 2017, 20:39
Enough is Enough !
I have been battling to get our Telkom Mobile LTE account sorted out with Telkom for over 3 months now! There was an error with a debit order at the beginning of August 2017 and we were suspended around the 15th of August, we have had NO SERVICE / INTERNET SINCE THEN YET YOU (Telkom) are STILL BILLING US FOR A SERVICE WE ARE NOT RECEIVING!! I have tried contacting 180 MANY TIMES and gone into the store for assistance but NO-ONE seems to know what to do or how to help! I have logged queries, you name it and NOTHING has been sorted out! I am willing to pay up what is RIGHTFULLY owed but I REFUSE to pay for services we have not and are still not receiving! PLEASE WILL SOMEONE COMPETENT HELP???!!!
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Telkom's replyOfficial
10 Nov 2017, 09:07HI Tammany Coetzer,
Thank you for making contact with us, we are unable to reach you.
Kindly be advised your debit order failed with reason not provided for on 02/08/2017 and Acct liquidated (company) on 27/10/2017 . You are therefore advised to make cash payments of the amount outstanding is R 3,430.94 payable at ABSA acc no. ***, Branch code 632005 ref no. ***. we wil then re instate the debit order and re connect the line.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply10 Nov 2017, 09:07
Official
HI Tammany Coetzer,
Thank you for making contact with us, we are unable to reach you.
Kindly be advised your debit order failed with reason not provided for on 02/08/2017 and Acct liquidated (company) on 27/10/2017 . You are therefore advised to make cash payments of the amount outstanding is R 3,430.94 payable at ABSA acc no. ***, Branch code 632005 ref no. ***. we wil then re instate the debit order and re connect the line.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
TL
TAMMANY L's updateReviewer Update
10 Nov 2017, 11:15I'm sorry but this is not sorted out! You cut the line middle of August and once you have sorted that out (the almost 3 months you have billed me and I have had no service) I will pay the due amount owed ! So the amount owing PRIOR to you suspending me is what's is due BY ME! I can't believe this Ian so hard for Telkom to understand?
TL
TAMMANY L's update10 Nov 2017, 11:15
Reviewer Update
I'm sorry but this is not sorted out! You cut the line middle of August and once you have sorted that out (the almost 3 months you have billed me and I have had no service) I will pay the due amount owed ! So the amount owing PRIOR to you suspending me is what's is due BY ME! I can't believe this Ian so hard for Telkom to understand?