Endless Transfers Between Billing and Technical – No Resolution

We have now been suspended for 3 days despite our account being fully paid and currently in credit. This situation has severely impacted our business operations as our work lines are completely down.

What is most frustrating is the complete lack of accountability and support. Every time we call, we are either transferred endlessly between Billing and Technical departments, hung up on, or told to contact someone else. Nobody can provide a clear explanation as to why our services have been suspended or when this will be resolved.

For a business relying on communication lines to operate, this level of service is unacceptable. Three days without working lines is causing operational and financial damage, while we continue paying for a service we cannot use.

We urgently need:

Immediate restoration of our services A clear explanation for the suspension Proper customer support instead of being passed around between departments

This experience has been incredibly disappointing and stressful.