ENDLESS PROBLEMS - DISHONEST

<p> </p> <p>Saturday - 01 October 2016</p> <p>Went to the branch to upgrade my current contract. Requested that my current contact number must change to prepaid (as my husband want to use this no) and they provide me with a new contract number, they call this recycling.</p> <p>Their systems went offline, but the consultant called me later to come in and sign papers. We did go in later that day but was told to sit in the queue again, and I told them I’m not going to wait again 45min, I will come in on Monday the 3rd of October 2016.</p> <p>Monday – 3rd October 2016</p> <p>Went into the store, another consultant assisted me, said need to sign documents that need to go for credit vetting, it will take 48 Hours and they will phone me once they have the outcome.</p> <p> </p> <p>Wednesday – 5th of October 2016</p> <p>Received this email:</p> <p>Dear Valued Customer,</p> <p>Your case no ********** 3 @ Telkom Mobile is resolved. Who are you gonna call!</p> <p>Regards, <br />Telkom | Business Connexion</p> <p> </p> <p>Thursday – 6th October 2016</p> <p>I did not receive any phone call from the branch. Contacted the number allocated on the internet to the Centurion branch ( ********** ) found this is allocated to a call centre in Highveld. The consultant advises me that my contract has been approved but because the branch does not have stock they did not call me, they will phone once they have stock.</p> <p> </p> <p>Sunday – 9th of October 2016</p> <p>Went to the branch to find out what is the problem or to see if there is another branch that I the phone in stock. The consultant Karabo Lebitselo assisted me, he did, however, apologise because I was not phoned because they did keep the phone for me. The only problem that he cannot resolve the issue from getting my current contract number to be prepaid and recycling a new contract number. He, however, said I can take the phone, he will contact me on Tuesday (as he is off on Monday) 11th of October to activate the phone and new sim and he needs assistance from his Manager. The phone was opened in store to see if everything is fine, although I could not use the phone at all. Karabo let me sign the contract but was told to leave the date opened as he will complete the date once the simcard is activated.</p> <p>Tuesday – 11th of October 2016</p> <p>Karabo did contact me to inform me he and his manager is struggling with the recycling of my number but he will keep me updated.</p> <p> </p> <p>Monday – 17th of October 2016</p> <p>I sent Karobo a follow up email to find out when the contract will be activated, he phoned me and said he is still working on it but he will email me the contract and insurance so long.</p> <p> </p> <p>I found that he wrong the date of the contract as 12/10/2017 and the phone was not activated on this date, and asked him about this, he did not answer me.</p> <p> </p> <p>Wednesday – 19th of October 2016</p> <p>I sent Karabo another email to explain my frustration and that im going to bring the phone back and cancel the contract by the weekend is this is not sorted.</p> <p>I suddenly received a call from Telkom to give me my new recycled contract number.</p> <p> </p> <p>The new phone takes a nano sim –</p> <p>And the old phone takes a micro sim</p> <p>This two 2 sim cards telephone numbers was swapped around as I can still not used the phone, the NEW number in my OLD phone, and the OLD number is now in the NEW phone. AGAIN I can’t use the phone.</p> <p> </p> <p>Immediately send Karabo an email to explain this – no response from him. Call centre says I must go to the branch.</p> <p>Friday - 21st of October 2016</p> <p>My patience is now seriously up. Went to the branch insisted on speaking to the Manager Clint Bagley, as I was not willing to sit again and wait for 45min and I wanted my phone to be sorted.</p> <p>The person who went to call him came back saying the Manager said he is TOO BUSY TO COME AND ASSIST ME. I HAVE TO SIT IN THE QUEUE TO BE ASSISTED BY A CONSULTANT. </p> <p>So I waited over an hour for assistance.</p> <p>I showed the consultant the contract with the invalid date & aswell as she showed me that my phone was only active on the 19th of October but the contract state 12th of October. I told her I will refuse to start paying my contract because of the invalid date if they want to be funny to start billing me from the 12th of October and not the 19th of October. She went to the manager with my copy of my email on my phone, stayed away for a while and said the manager said it’s not a problem, funds will only be deducted from the 19th of October. They asked me if I was in the store on the 12th of October to sign. I told them they can look at their cameras to see if I was in their store on the 12th of October 12:09PM when Karabo activated whatever… because the phone was not activated. The consultant did fix the simcards so that I could finally use my phone with the new sim. I asked her again to amend the contract date to the 19th of October when she sim was activated, and she assured me the system will pick it up and I will only get billed from the 19th of October and not the 12th of October.</p> <p> </p> <p>Saturday - 22nd of October 2016</p> <p>Karabo phones me with these words: What seems to be my problem????</p> <p>Now I don’t feel you can ask me this question if you did receive all my mails not responding.</p> <p>Well, I explained to him again that I'm not happy with this long wait and his manager response to my request, but I will leave it.</p> <p> </p> <p>Saturday – 5th November 2016</p> <p>Received my statement and GUESS WHAT? They billed me from the 12th of October.</p> <p>Questions:</p> <p>1. Device Subscription fee (01 October 2016 – 31 October 2016) - R450.00</p> <p>Why must I pay for the phone that I did not have from the 1st?</p> <p>Is this not supposed to be a pro-rata rate from the 19th of October 2016?</p> <p> </p> <p>2. FreeMe 2 Gb (12 October 2016 – 31 October 2016) – R96.13</p> <p>THIS WAS SUPPOSE TO BE BILLED FROM 19th of October as confirmed instore.</p> <p> </p> <p>I feel again the contract date is 12 October 2017 – so I only have to start paying from next year. – This I confirmed instore with the last consultant who promised me that they will start deducting on the 19th of October 2016.</p> <p> </p> <p>3. I want to see camera footage that I was in your store on the 12th of October 2016 @12:09, to sign a contract to be activated.</p> <p> </p> <p>4. Why do you have a contract number allocated to your branch but when it’s actually a call centre, and if we do want to speak to the branch you need to go into the branch.</p> <p> </p> <p>5. Why do you have a branch manager that is too busy to assist with problems, and after waiting more than an hour for assistance the consultant had to go and asked the manager in anyway the question I asked?</p> <p> </p> <p>I’m also not going to come to your branch again, wasting my petrol and my time. This need to be resolved via email or you can contact me.</p> <p> </p> <p>Solution:</p> <p>I want my statement to be rectified within 24 hours or my contract to be cancelled. I’m not going to allow that you deduct money unfairly from my bank account. (NO ONE CONTACTED ME SINCE I LODGE THE COMPLAINT )</p> <p> </p> <p>Note:</p> <p>I have all the emails, case numbers & invalid contract date as proof.</p>