--- Endless problems ---

ello Telkom

You put me on the wrong plan,

I agreed to go on a 10 Meg uncapped line for R799 per month Total. (Listen to the call recording) Ask Kaylon Frederick (***)

I received a bill where you put me on a plan for R899 + R40, I did not agree to this, please listen to the call recording and ask Kaylon Frederick (***).

I have had endless problems with this migration, the billing team cant help me and I am unable to call the sales team on 10213 option 1 and 3. It just tells me to email.

You also did not give me a prorated refund for my old plan but you charged me pro-rata for my new plan. ( Please see the attached bill) --- Endless problems ---

Migration took 5 months since August 2019 Delivery address was captured wrong and delayed activation took 2 weeks after delivery They put me on the wrong plan They eventually put me on the right plan but now the pricing is wrong (Listen to the call recording) Ask Kaylon Frederick (***)

Please Fix this, I am really frustrated with this issue.

Resolution Sought:

1. I want to Pay R799 in total for my data and voice as agreed on the phone. 2. I want my pro rated refund for the ADSL from the 23 March 2020 - 8 April 2020