Endless problems
<p>not only is this the 10th complaint about my service now I am paying for an uncapped service and my service is now being soft blocked due to no data available! What the hell does uncapped mean? Why am I paying for uncapped if halfway during the month. i dont have a service anymore? When is Helo Peter going to help me with Telkom? I have been begging for help and nothing is being done</p>
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Telkom's replyOfficial
12 Apr 2017, 14:54HI cupie-howse-munro
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. I have attempted contacting you directly with no success. We have interrogated your line and the test results do indicate line defects. Noise exceeding 30 db's found along the length of the line. I have reported the incident to our testing centre to evaluate the line fault and dispatch a field technician accordingly. The generated fault reference number will be relayed to the contact provided. And further available updates will be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply12 Apr 2017, 14:54
Official
HI cupie-howse-munro
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. I have attempted contacting you directly with no success. We have interrogated your line and the test results do indicate line defects. Noise exceeding 30 db's found along the length of the line. I have reported the incident to our testing centre to evaluate the line fault and dispatch a field technician accordingly. The generated fault reference number will be relayed to the contact provided. And further available updates will be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,