CA
Casey A

1 reviews | Active since May 2018

14 Jun 2018, 10:57

Endless issues with Telkom and Mondo!

I would personally recommend people do there homework before dealing with Mondo, and Telkom Mobile. I have been left with nothing but disappointment ever since opting to take out a Wifi package with these 2 service providers. To start off, after waiting more than a month for my package to be delivered when I was initially promised to receive it, in 14 working days. Things just got even better, I opted for a 20 GB Day - 20 GB Night Data package (bearing in mind the promotion was to double up your Data - meaning I would receive 40 GB Day and 40 GB Night) on a monthly basis, which I confirmed with the consultant I spoke to, +/- 5 times on the call (which you can confirm on your recordings). To my surprise I recently found out that the package captured for me was for only 20 GB Day - 20 GB Night. When I questioned Telkom they refer me to Mondo, when I call Mondo they refer me to Telkom. No accountability taken at all!!! Telkom needs to fetch their router and cancel this package with immediate effect!! as this is not what I signed up for! This is the 2nd time I'm lodging a complaint in the space of month!!! I no longer wish to do business with these service providers ever again!

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Replies (1)
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Casey A's update17 Jul 2018, 12:55
Reviewer Update
Do you realize it has been more than a month!!! and I still haven't received any response???? Like, what more do I need to do to be taken serious??? Go to Ombudsman??? Write to the local newspaper??? Fill your Facebook wall with nasty comments???? Or seek legal advice??? Because you guys clearly having no interest in assisting me! If I do not receive a response soon - I will take your Router to the nearest Telkom branch and stop the debit order on my account!!! I SUGGEST YOU REQUEST THE CALL RECORDING FROM MONDO, WHERE I WAS PROMISED ON VARIOUS OCCASIONS A PACKAGE THAT I AM STILL NOT RECEIVING! THIS IS PATHETIC!!!!