Endless issues

<p>At the end of June 2016 I visited the Knysna branch & dealt with the sales consultant Jason who assisted me in changing my adsl package & assist in arranging my relocation request from George to Plettenberg Bay..</p> <p>At the same time he issued me a Telkom data simcard & a telephone number that is connected to my adsl data account. When I tried to use the simcard last week, it was not working at all. Yesterday when I contacted the mobile call centre, the consultant informed me that the simcard & the number do not match & that they will have to do a sim swop & gave me the following number 10219 to contact as she could not assist me. </p> <p> </p> <p><br />When I contacted the number, it did not exist. I phoned the mobile call centre again & the other assistant tried to assist me, but was also unable to do so. He politely offered to transfer me to the relevant deparment, but to no avail.</p> <p> </p> <p>I tried to reach the relevant department who could assist me with the sim swop for almost 2 hours, but nobody knew which department that was & nobody could assist me.</p> <p> </p> <p>All I want is for this sim swop to be done correctly the first time so that I can use it.</p>