Endless Frustration

I app**** for Telkom line two months ago, I then get a call from technician that he is on the way to install. Issues are experienced and I am told he will return, one month later another tech attends and installs my line together with dsl. He leaves without letting me have telephone number or account number etc. I then attend Telkom shop at Mall @ Redds and I am told that line is active but that number suspended for Mr Jacobs. I am van den Berg and I am told that Jacobs was the previous owner of the line. I am then assured that all is sorted and I head home where I find all working. two weeks down the line I get home on Monday afternoon to find line not working at all. I call faults line (10210) on Tuesday and get told that number I provided is suspended and belongs to Mr Jacobs. I am further told to be patient as my application for a line has not been processed!!! I tell the rude call centre agent that refuses to listen that I have used internet and line for two weeks. I am then told that there is a fault on the line. I need someone to confirm that line registered to me, that billing in place and get my line working!!!!!! I have been from pillar to post with no solution