Endless delays and lack of accountability

After happily placing an order quite some time ago online for a new Galaxy S6 on contract, i sat through a near half hour conversation confirming my details, answering security questions and accepting the contract. I was then told that a test debit would go through in the next few days and shortly after that i would receive my phone. Nothing happened after that, so i phoned and was told that there was a \systems error"and that i would have to process my order YET AGAIN. Thankfully one of the helpful ladies instead listened to the initial recording and reprocessed my order. Yet again it was quite some time before i even got an sms confirming my account would be debited"