1 reviews | Active since Oct 2016

14 Oct 2016, 19:07

Endless Battle with Telkom Mobile

<p>I have taken out a Telkom Mobile Contract in January. Since then I have had endless problems with their services. About a month and a half after the contract started I started experiencing network problems. When I tried to call from my device an error message appeared that read "Mobile Network Not Available" I went into the store and they told me to do a SIM swap, which I did. A couple of days later the same error message appeared and I went back to the store about 4 times afterwards and they kept telling me to do a SIM swap, eventually I told them that a SIM Swap will not solve the problem. They then logged a "Case" with head office to resolve the problem. It is now October and my Issue have still not been solved. Since taken out the contract I have only been able to use my device problem free for about 2 months.</p>

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Replies (1)
Telkom
Telkom's reply17 Oct 2016, 14:28
Official

Thank you for your post.

We have arranged someone to give you a call around 4h30pm.

Your reference number is ***6.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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