ENDLESS BAD CUSTOMER SERVICE!!!

<p>To whom this may concern</p> <p> </p> <p>Yet again, I am to complain after my complaint was logged yesterday and I will continue to do so until I personally feel that my query has been resolved!</p> <p> </p> <p>Just about 14h00 PM, I made contact to the Telkom call center where the line was terminated in my ear after requesting to speak to a manager. </p> <p> </p> <p>With that being said, the advisor whom I have spoken to yesterday has not even processed any interactions/notes on my account! Therefore this means that I have yet again wasted my personal time, in order to resolve an issue which Telkom Mobile clearly need to resolve for me. </p> <p> </p> <p>I refuse to provide any further details regarding my complaint for 19 April 2017, as you guys do have a recording of the call which I have also requested to be emailed to: ********** as I will be seeking legal action. </p> <p> </p> <p>None the less, after my call was terminated I have attempted to call back and I spoke to an advisor by the name of: Singalino Masoko whom has informed me that his manager: Siphosihle Sithole is unable to speak to me, nor any other manager. </p> <p> </p> <p>Despite the fact that it is my actual right to demand to speak to a person with higher authority (manager), I am always being told that they are either "unavailable, on another escalation, in a meeting, do not take calls, etc". If this is the case then clearly this need to be a clear indication that you have endless complaints and irate customers!</p> <p> </p> <p>I was promised yesterday that my complaint will be resolved within 24 hours, which is clearly not the case! </p> <p> </p> <p>I am now demanding compensation, due to the fact that my business numbers are inactive (which obviously means I am losing out on money), as well as myself using my personal time to yet again, CHASE UP WITH TO RESOLVE MY ISSUE/COMPLAINT.</p> <p> </p> <p>In addition, I have also contacted Head Office, since nothing is being done to take further action in resolving my complaint!</p> <p> </p> <p>I am a very unappy customer and I honestly just want this issue to be resolved and cancel my service(s) with immediate effect! </p> <p> </p> <p>I do not want to part of this company if this is the level of customer service I am endlessly receiving. </p> <p> </p> <p>I hope to hear from you soon. </p> <p> </p> <p>Regards, </p>