End of Contract

We experience serious problems to cancel a mobile phone contract ***) that has lapsed Nov 2015. On 16 September 2015 a signed cancellation form was completed at the Clearwater branch given to Zukie. After another 3 visits to Clearwater and Key West branches we were still unsuccessfully to stop this contract. Numerous emails and phone calls followed with no success. Telkom keep on deduct money from my account where I keep on reversing it. Now ABSA Bank threatening me to charge extra Bank fees and dishonouring my credit record.