Empty Promises/Weeks without attending to fault

We reported a fault on our line and it has been weeks without Telkom making any effort to fix our line. We phone numerous times every day and get told we must wait for them to get back to us but nothing happens. Even on Facebook we get the same copy, paste replies every time with nobody actually doing anything about our problem. We have been without a line for over 5 weeks now. I have no other reason to believe that Telkom does not care about their clients and are ***********. <br> <br> I am so sick and tired hearing \we are so sorry"and \""we will follow up\"" and \""a supervisor will contact you\"" with NOTHING happening. <br> <br> Ref no 368crk020116<br> First escalation ref no 805968<br> Second escalation ref no F211696<br> <br> I will NOT recommend Telkom to anyone. """