empty promises...telkom famous for bad reviews

<p>losing hope and trust in Telkom...my 2nd review...logged a fault on 25 November last week and friday and tech guys came to look at the problem yesterday which they wasted my time because they dont know how to fix the problem!!! I upgraded my 2mb uncapped to 10mb on the 1st November and since then i only get 2mb as if my line was never changed...phone customer service they tell me im on 10mb and it shows on there side which i assume i will pay for 10mb line speed...but thats not why im writing this review...tech guys promised me they will ph early morning to say they coming to sort it out and im still waiting like a fool!!! i dont think "Telkom" care about there customers and i cant wait to cancel whatever i got with them...i received a fault Ref no AI ********** yesterday because of my last complaint but to find out the Ref no dont exist!!! im sure everyone got this message its like shutting us up for a while...here is the message below...</p> <p> </p> <p>Official private business reply:<br />Good day</p> <p>Thank you for making contact with us. We've escalated this fault for urgency and our technicians will be in touch to advise.</p> <p>Your Reference: AI ********** </p> <p>We apologise for any inconvenience caused.</p> <p>Regards,<br />Moenieb.<br />Telkom Social Media Team.</p>