Empty promises of agents who will call back

We ordered Lte almost two week ago and no one has called us back to confirm after we called to find out where the package is. The promise on the website is within two weeks it will be delivered to your front door. So I also cancelled our adsl and voice line seeing that we are getting LTE and after I sent in the cancellation form, also no one has called back, my husband already lodged a complaint last week and they promised twice that an agent will call back, he also complained on Hello Peter for poor service and they promised that the order will be escalated, but still no feedback. How is this possible? Do you even care about the customers that put money in your pockets, because without us you wouldn't have a company. Just to add more perol to the fire, we have not once had our call answered and been helped by one call centre agent within an hour, they have no idea what they are doing and keep transfering us back and forth, I spoke to the LTE department twice and they said they can't help me. so if they can't help then who can?