Empty promises, Not resolving query at all.

In the end of June my number was cut off from the network due to Telkom saying I was a recipient of ********** airtime. They were to do an investigation which would've taken about two to three weeks I was told. I waited for them to resolve my issue but they didn't instead I was taken on a merry go round going to and fro without any resolution. Mind you the number that I am talking about was ported to Telkom and I started using the number from 2003. I told them something simple if you don't want my business it's fine but don't take what does not belong to you.