EMPTY PROMISES - NETWORK COVERAGE

<p>I ordered a telkom mifi router thru mobile talk which was delivered on 10.02.2017. the sim was then activated on 13.02.2017 i have since then notified Telkom and mobile talk that the mifi router doesnt have any connection at my place of residancy and i primarily bought it for home use but it serves as useless now. telkom has since logged a case (case number ********** 9) and have promised to send a technician thru to solve the issue. i have received 2 calls from them and the matter still hasnt been resolved. i gave them a call last week still complaining about the same thing and they said they will escalate the matter, to my mind nothing is being done about this and telkon doesnt have their customer's best interest at heart just as long they are receiving our monies and we are stuck with useless routers. i want this matter to be resolved ASAP otherwise Telkom should annul the contract i have with them and take the router back as i cannot use it at my house (no network coverage or whatsoever)</p>