Empty promises made to a pensioner !!!!!!! Worst Telkom customer service !!!

My mum has a landline which she gets 3000 minutes to call all her friends. Last month her account was suspended because apparently her account was in arrears. The monthly payment had gone up and she had received no email, sms or phone call. So Instead of paying the increased amount, my mum had being paying the old amount of +/- R200 My mum called the call centre She was helped by a lady by the name of ANGELINA. Who made my mum pay R525,17 and promised her, within 48 hrs her account would be unsuspended and she would be able to make calls. It was NOT unsuspended and my mother phoned back ! Another lady spoke to her and said that she would have to pay another R245 and then wait a month and then pay another R281,22 and the new monthly payment and only then will her account be unsuspended. My mother is a pensioner. She cannot afford to be paying these amount of money just because Telkom failed to send out communication . It’s ridiculous !!!!!!!!! I call the call centre, I am treated with such attitude like they are doing my a favour!!!! Ask to speak to a manager, call gets cut !!! Spend another hour on hold while they try to discuss it and nothing comes from it !!!! The call is cut !!! My mum is left unhappy !!!! What a huge inconvenience ! I’d like a callback .