Empty promises for loyal client.

My contract expired on the 31 July 2019. I cancelled it online because i didn't opt for an upgrade. Couple of days later i was contacted by their call center promising me free 120 all network minutes for 6 months for both my devices for being a loyal client. i even received sms' confirming this on the 04th July 2019. because i never really experienced any problems with Telkom before i agreed to it.

On the 1st of August 2019 when this free minutes were to come i didnt receive anything. Neither did my wife since they promised via sms that both numbers would receive these minutes.

I contacted the call center again today and yet nothing could be done.

needless to say that i as a loyal client and a proud advocate of telkom am bitterly dissapointed. i have been with telkom for years using their different products and services and never really experienced anything like this before.

now i will think twice dealing with them in future and also recommending family and friends to use their products and services.