Empty promises coupled with *********** staff

This past Saturday, i went to a Telkom store in Menlyn Mall. I wanted to activate my Unisa data package deal and i was firstly told to wait for a long time by one of the staff members that were there. The reason for this waiting was that the person who has access to the system had gone to the storeroom and there was no one else to assist me. After waiting for a while, the person whom i was waiting for came, Mr Johann, and at first ignored me