Empty promises

AGENT NAME XOLISWA REASON FOR CALL : CANCELLING AN ENDING CONTRACT XOLISWA INFORMS ME OF A CONTRACT THAT I CAN STILL GET WITH THEM...THEN HAS THE NERVE TO PUT ME ON HOLD FOR MORE THE 30MINS ...THE CALL DROPS ..I CALL BACK NOW IM SPEAKING TO ANOTHER AGENT THANDISILE WHO DID THE SAME THING MADE ME HOLD FOR A LONG TIME THEN CALL WAS CUT.. I WAS SO UPSET THAT I CALL FOR THE 3RD TIME TO SPEAK TO NEO WHO ASSURED ME NOTHING BUT A BETTER SERVICE...SHE ALSO PUT ME ON HOLD AND I EXPLAINED TO HER HOW I DONT LIKE BEING PUT ON HOLD BECAUSE OF MY EXPERIENCE WITH THEM..NEO INFORMS ME THAT SHE WILL HELP ME ...THEN DOES THE EXACT SAME THING THE OTHER 2 DID...IM FURIOUS I CALLED TO CANCEL A CONTRACT THEN WAS OFFERED SOMETHING I DIDNT ASK FOR THEN AFTER THAT I WAS THEN HUNG UP ON 3 TIMES WITH NO FEEDBACK ON WHAT THE **** IS GOING ON...IM SICK OF TELKOM MOBILE...IM SICK OF TELKOM MOBILE I DEFINITELY DONT FEEL TAKEN CARE OF ..GLAD THAT THIS CONTRACT WILL BE ENDING NEXT MONTH ....I DONT WANT ANYTHING MORE FROM THEM