1 reviews | Active since Jul 2017

24 Jul 2017, 16:12

Empty promises By Telkom

<p>Promotions Promotions Promotions!!! Telkom ADSL Specials. </p> <p>What a nightmare. Signing up and contractually agreeing to terms and conditions for the agreed service from the service provider Telkom, seemed easy. This was until the nightmare started when the service provider had to actually deliver. </p> <p>Ongoing for almost 2 months with numerous calls, countless emails and online searching for maybe someone within Telkom of seniority who could possibly assist in resolving this matter with a possitive outcome.</p> <p>Telkom is not delivering on their contractual obligation or any of their empty promises and the reason provided was due to the DB being closed and classified as a high cable theft area.</p> <p>I was promised a service by Telkom and now they are failing to deliver on their contractual obligation.</p> <p>I sincerely hope theat HelloPeter would assist in getting Telkom to actually deliver on their promises.</p> <p> </p> <p>Regards</p> <p>Conrad</p>

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Replies (2)
Telkom
Telkom's reply25 Jul 2017, 09:51
Official

Hi Conrad

We so sorry for your experience, and thank you for bringing this to our attention. Kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.

Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.

Kind Regards

Tumelo

Best regards,

's update31 Jul 2017, 16:49
Reviewer Update

Hi Tumelo.

Regarding the issue.

I hva sent numerius emails with all the details to escalation centre pertainibg to this matter.

My id number is: *** 089.

Please draw the emails from the escalation department. I am currently under the weather and in bed. Please feel free to contact me . Cell no ***.

Regards Conrad Stander