Empty promises, bad communication, poor service

On 2 June I ordered a phone line and Adsl line. Got told 7-21 days for installation and will be contacted, probably by sms with date of installation. I receive my login details for Telkom a few days later, bit confused about this as no installation but fine. 18 June I phone the call centre to follow up and they tell me that actually was scheduled for 12th? I didn't get any notification and obviously it didn't happen. Get diverted to Service people and he confirms it should have been done, but there was an issue, rescheduled for 19th June. I ask for somebody to call so I can leave work. He says yes somebody will. 19th comes, I phone call centre at 12, no call from a technician yet. I explain everything and he assures me I'll get a call and they work until 4pm so there's lots of time still. 3pm comes, no call. I again phone the call centre, get pushed from one person to the next, eventually put on hold for 25 min, no answer. <br> <br> I'm am highly disgusted with this service. I get no notifications, sms, email, calls, nothing?? Pathetic! Tried call centre again, just on hold again. Don't even get through.<br> <br> I want this sorted! Somebody needs to call me personally!