Empty promises and pathetic service

I wrote a review a while ago... still no response. I wasted my airtime... called customer only to be told they will contact me... went to the store.. after an hour she logged a case and said I will be assisted in 72 working hours.. it's been more than a week. I was charged for something I had nothing to do with... I called again... they will do a follow up. How much money should I lose before I get answers. Telkom doesn't take it's customers seriously and hires pathetic staff