Empty Promises and pathetic customer service!

I have been a Telkom mobile customer since 2017 and recently added a new contact for my spouse and with HUGE regret.

Yesterday, 25 November 2025, I requested a call back as I have no use for the bot Telkom makes use of. After about 5 requests eventually someone called me. At first the gent was very helpful, eager to assist as my line has been blocked. After much deliberation he stated he was unable to help and I needed to make a payment of the amount that I was short collected. For some reason Telkom handed me over to a collection agent who only debited a portion of my repayment and not the total amount. This is the reason my line is blocked, no fault of mine, but Telkom and their arrangement. I requested to talk to a manager. The manager eventually came to the line after the original agent must have been explaining to him what transpired. The manager came to give me a whole bunch of legal jargon about what I had agreed to in my contract, all of which I had met. Arrears were paid with whatever penalty fee Telkom had charged me. This was Telkom's error, not mine and they have not upheld their part of this agreement we had entered into. The manager said he would action an unconfirmed payment and my line would be restored. It is now the next day and my line is still suspended. My wife is at home with my sick child and when they leave to go to the doctor she has no way of contacting me, so thank you Telkom. Excellent service!