Empty promises and no service

A few months ago Telkom added an extra charge of R799 to our account. The issue has still not been rectified. No one wants to take responsibility for fixing the mistake. Today we were bounced around telephonically between Sales and Accounts - neither is "able" to help.

I emailed a consultant at a Telkom Store - this was a few months ago - and I was told that they will fix the mistake.

I went to a Telkom Store in a different province and they told me that the mistake has been logged and is being sorted out - this was in July.

I even spoke to a consultant via FB and they promised to sort it out.

About 2 weeks ago we went to a Telkom Store and they once again logged the details. Up till now nothing has been resolved.

In addition one of our sim cards which we asked to have cancelled (at the same time) still has not been cancelled and another sim card has not been activated. We have been waiting since 31 May.

On top of this Telkom suspended our line on Thursday because we have not paid, which is due to the above mentioned reasons - lack of service. How else must we get Telkom's attention? This is our way of protesting.

We have however paid twice since Thursday. On the invoice it says that our line and service will be reactivated after payment but after phoning today to find out why this has not happened we were told that our line will not be reactivated because we "still owe" Telkom money.

All we get is empty promises and no service.

If Telkom had not messed up in the first place we wouldn't be having this problem.