Empty promises and lies with no service

We lost all connectivity for voice and data on Friday 30 May without any warning. I assumed the service will be resumed shortly. Late Friday afternoon I called Telkom on the 10210 only to find out that it is an outage in our area. I called again on Saturday morning to follow up and explained that I work from home and run a small business from home and that it is a matter of urgency to get our services reconnected. The call center agent apparently marked the matter as urgent.

On Tuesday, 04 May, morning round about 11AM a technician called me on my cellphone to say that they have dispatched a technician and he should arrive in roughly 20 minutes. I waited for four hours then called the number back. The technician acted somewhat surprised and said he will contact the technician who will contact me. I never heard back from either of them. On Wednesday, 05 May, morning I received a WhatsApp from the technician notifying me that he is in Worcester and a different technician would be dispatched. I waited all day in vain. I still have not heard back from the technician and called the helpline again, only to hear that it is an area fault.

I work from home and run a small brand promotion business and am now forced to buy mobile data and ridiculously over inflated prices to stay connected. It takes me two hours to drive to the office, so I have no choice to buy the data.

This is the most pathetic and ridiculous service imaginable. Telkom should be ashamed.