1 reviews | Active since Dec 2016
empty promises and *********** staff at telkom
<p>App**** for a contract online in October and was sent the wrong device and after a long process of running around with telkom,I managed to send the device back and then was told by telkom they dont have stock of the phone so I asked them to cancel the contract.spoke to Memelisawe on the 5/12/16 @ 12:46 reference ********** 9.she was suppose to get her team leader to phone me to cancel the contract but to date I have received no call.when I phoned through telkom today to query my bill I was told that the contract has not been cancelled and I need to speak to a sales consultant which is unacceptable.the lady I spoke to today said she was going to send an e-mail for someone to phone me which I know will never happen.telkom is billing me 298 rand for november and december ( I AM NOT PAYING THIS BECAUSE I DONT EVEN HAVE THE DEVICE - I NEVER HAD THE CORRECT DEVICE ). I am not happy with the service,telkom might be cheaper than other networks but there services are pathetic and staff are not friendly and are not willingly to help.need urgent assistance.</p>
Launa at telkom social media team ( you rep**** on the 28th december with reference number ********** 9 saying that i will receive a call from cancellation dept) today is the 6/01/17 and still have not received any call.Is this how telkom treats there customers and is this the level of service we receive,it is really disgusting and by now there should be someone from managemnt involved as i am dealing with this from october 2016 and no one is willing to help.clearly you do not value your customers and hello peter network is just a joke for telkom because my complaints dont bother you.not impressed.
Launa at telkom social media team ( you rep**** on the 28th december with reference number ********** 9 saying that i will receive a call from cancellation dept) today is the 6/01/17 and still have not received any call.Is this how telkom treats there customers and is this the level of service we receive,it is really disgusting and by now there should be someone from managemnt involved as i am dealing with this from october 2016 and no one is willing to help.clearly you do not value your customers and hello peter network is just a joke for telkom because my complaints dont bother you.not impressed.