Empty Promises

I posted<br> Over 6 weeks ago phoned in and signed up for Telkom do 100Mbps ADSL offer. This included line upgrade, and free router and Explora decoder. Line was ugraded within 48 hrs, and after about 10 days I phoned to ask about delivery of hardware. Have been phoning ever since. Continually told it has been escalated and I will be contacted (AT LEAST SIX TIMES) Have been into Telkom branches twice, with no resolution. Have supp**** order reference number, and even name of lady who originally took the order from me. (***A and Monique)<br> Besides going into Telkom and making a scene, don't know what else I can do?<br> Got this reply:<br> Hello andy.hurd3,<br> <br> Thank you for making contact with us.<br> <br> Please be assured that this matter has been escalated to the relevant department and feedback will follow.<br> Your reference number is SM128300.<br> <br> We apologise for any inconvenience caused.<br> <br> Kind regards,<br> Ilhaam<br> Telkom Social Media <br> <br> STILL WAITING. NO ONE HAS CONTACTED ME