Empty promises

On Friday 22 May 2015 Tiger Enterprise that does telkom's cabling for them this representing Telkom damaged a electrical cable coming to my house. They left without informing us of the possible damage and no contact details. I got a electrical company to repair the damaged connection. The following Wednesday I went to the technical yard and spoke to the Guy in charge of the contractors and informed him of the problem and that i 3xpected reimbur*****t for monies spent. He promised that the guilty will come and see me. A week went by nothing. I went to see him again and he said he will ensure payment on the 12th June 15. Yet still nothing. I dont have contacts to esculate the complaint. There isnt even any form of arrangement made. Telkom call centre isnt much help as well as they say i dont have a telkom line so they cant help me, really. Help!!