Empty promises

After my first complaint about my contract package that I took out of an iPhone and a router I received a call from Nelly at Mall of the South. We spoke about my grievances and she suggested I move to a bigger package as the one I am currently on is not suitable for my needs. So she suggested a 40 day and 40 gig night package for R359 which she said was a special they previously had running and asked if I wanted it. I agreed and said it would be good. I proceeded to provide her with the IMEI number for the router and she said she would call me back to confirm it has been done but till today I have received no communication. She said she wanted to get it done quickly as it was still in the 7 day cooling period, something I found pecu**** as the day after I took out the contract and wanted to return it, Edgar told me that cool off period doesn’t apply to me as I was a walk in customer. I told him I didn’t believe and wanted to see it in the CPA but he showed me some training notes of theirs and claimed that was the extract from the CPA which I did not see when I downloaded CPA and read through the refund and return section.

On the 1st of October I received my new monthly allocation but it was the same package I had been on and nothing changed. This left me baffled as to what was the point of her contacting me and offering me another deal only to not do it and keep quiet.

As I said to her over the phone that I don’t want to cancel everything as I took both contracts to work in unison but I have received more dissatisfaction than satisfaction from this transaction that is not even a month into a 24 month agreement.

I really hope this time something can be done to correct everything because I don’t think I should be fighting with my service provider for a whole 2 years