empty promises

I took out a contract in December with Telkom, I was very happy knowing that I would be able to do my school work on time. the problem started when Telkom didn't debit the first premium, I called in and I got no answer or help. I let it be thinking they would debit, up until they also didn't debit again in January. I called in and asked what happening, I was told I should just keep the money in my account and they would debit. I did that, and then I was surprised to get an sms stating my services will be suspended. and I just relaxed.

on the 23rd February 2018, an amount of R870.35 was debited from my account, I called in and I was told I would have to wait 7-14 working days for the payment to reflect, and promised that as soon as it does, my line will be reconnected. I called in on the 8th March just to follow up and to my surprise, payment reflected on the 6th March and still not reconnected. I was sent from pillar to pillar, spoke to 4 managers in a duration of 4days. the last manager I spoke to was Paul, he didn't give his surname, he assured me that by Monday I will be sorted out. today its Tuesday and I am still battling with this issue.

please tell me, what should i do to get the services I have paid for, every time I call in, am given promises that are not kept. I have ported to this network knowing of the great service they provide, but sorry to say am disgusted and regret my decision. Today I spoke to a consultant by the name of Dineo, and she gave me her managers email ********** this email is not going through. I am being **** to every day.

hopefully this will get sorted.