Empty promises

So apparently my query has been marked urgent. I've received the following escalation numbers? I have not yet have my issue resolved... <br> <br> SM214905<br> SM211050<br> <br> never mind all the other complaints and communications. Who is paying for the hours spent on th 10210 line from my cellphone to no success? Who is paying for my time wasted? and lastly who is covering my excess mobile data bill because i do not have an ADSL line. I had ADSL to the 1st of march and Boom its gone?<br> <br> my only assumption is that telkom DOES NOT WANT to HELP. I'm moving to afrihost.<br> <br> BTW this is my 2nd hellopeter, never mind facebook, twitter and MULTIPLE calls