Empty promises

<p>20 June 2017 - Spoke to Julia @ Telkom Eastgate Branch, was told R300 is outstanding and that my account WILL be reactivated once that is paid.</p> <p>23 June 2017 - Made payment of R300 (I do understand payment takes 48 working hours to refelct)</p> <p>28 June 2017 - Spoke to Roxanne Diegaardt, was told that theres R57.50 outstanding and was told that my account will be activated once paid. I have a copy of the correspondence.</p> <p>28 June 2017 - Made payment of R57.50</p> <p>30 June 2017 - Went to Eastgate Branch, asked for Julia and was told Julia was not in but Julia was sitting right in front of me! I spoke to Lolo (I think), by far the rudest person I've met. She told me to phone telkom directly because she was not willing to help myself and another lady. While I was explaining my story she walked away which at that point I phoned headoffice. I was assisted by Dumisani who told me that my matter has been escalated to Roxanne Diegaardt's team leader 'Tsepho' who will contact me the same day. I never got a call back and my account has still not been reactivated.</p> <p> </p> <p>My debit order date is the last day of the month, the debit order never went off. This now means that I have to do an EFT which will take another 48 hours to reflect!!! This is unnaceptable.</p> <p> </p> <p>1) I am disgusted by the attitude received from Telkom Eastgate and believe that new management should be put in place and the people who are not willing to help need to be retrenched!</p> <p>2) Roxanne Diegaardt needs proper training, and from our correspondence, she needs people s****s as well!</p> <p>3) I've been told by 3 diferent people that I have outstanding amounts, all amounts do not correspond with one another.</p> <p>4) Please do not employ people who cannot advise the correct information and make empty promises, it creates false expectations and in return makes Telkom look like a joke.</p> <p> </p> <p>Please get someone with authority to contact me ASAP as it has been a few weeks since my account has been suspended, I have been calm but it is now clear that the only way to get things done is to be rude and make a huge fuss.</p>