EMPTY PROMISES

<p>My wife and I visited Telkom Mall of Africa being lurred to the store by their amazing Special on the Huawei Tablet coming with a Pouch and a 16g Memory card for the price of R139pm for 24 months. We did all the paper work and were assisted by a gentleman by the name of Omphile. All went well until at the end of paperwork we were informed that we will not be receiving a pouch because they are out of stock. We where then told by the gentleman that he will give us a call as soon as stock arrived. I has been almost 2 months since we purchased the device and to this day no one from the store has called once. We have had to go to the store time and again to find out whether the stock has arrived and each time we were turned back empty handed been told that the stock has not yet arrived and nobody can even indicate the anticipated stock arrival date. We have been told countless times that we are not the only ones who have not received pouches and we should patiently wait our turn like everyone else even though no telkom staff member knows when it is. This is probably the worst customer experience we have come accross. I dont know if Hauwei should be blamed for this mess or Telkom itself for False advertising. However I still believe that Telkom should step up and take accountablity for giving us empty promises instead of sending from pillar to post with no resolution for this mayhem. The least they could do would be to recall all clients affected by this and ensure that they issue us with the pouches we signed for. I will confidently say that I will not be doing any business with Telkom in future and not reccomend it to anybody else.</p>