1 reviews | Active since Jan 2017

15 Mar 2017, 07:15

EMPTY PROMISES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

<p>I don't have words to describe how angry I am at TELKOM!!! I got a reply on my previous hellopeter review that my Telkom account with number ********** 867 is now successfully cancelled. BUT STILL THEY DEDUCTED R784.68 FROM MY BANK ACCOUNT LAST NIGHT!!!!</p> <p> </p> <p>Who ever that is working for Telkom that is reading this, please get someone that understand English to help you with this if you don't understand! I AM NOT GOING TO PAY FOR THIS!!!! IT IS NOT MY FAULT THAT YOU DIDN'T DO YOUR JOB IN CANCELLING THIS WHEN IT WAS SUPPOSED TO BE CANCELLED.</p> <p> </p> <p>If I don't get a positive reply by the end of this day I will have to seek legal advice. It is clear to me that Telkom doesn't listen to the customer maybe they will listen to the law!</p> <p> </p> <p>Today I will have to go back to the bank to reverse this debit order once again. It is costing me R25 every single time I have to do this and my credit record is looking bad because of this. MY BANK FEES IS OVER R200 ALREADY, BUT TELKOM DOESN'T CARE. </p> <p> </p> <p>CUSTOMER CARE DOESN'T EXIST, SO DON'T CALL YOURSELF THAT!!!!</p> <p> </p> <p>YOU BETTER GET BACK TO ME TODAY WITH A WRITTEN LETTER THAT IT IS CANCELLED AND THAT I DON'T OWE YOU ANY MONEY!!!!!!!!</p>

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Replies (1)
Telkom
Telkom's reply15 Mar 2017, 15:25
Official

Good day Lorien ,

Your query has been logged and sent to our Billing Team for further assistance.

Your reference number is ***4.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,